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Terms & Conditions

Last updated: 22 October 2026

These terms form a legally binding agreement between Brandable (“Brandable”, “we”, “us”, “our”) and you, whether personally or on behalf of an entity (“you”, “your”), covering your use of brandable.be, its subdomains such as ask.brandable.be (together, the “Website”), and the Brandable Membership. By using the Website or becoming a member you agree to them. If you do not agree, do not use the Website. Ending your membership does not remove your obligation to pay for any period that has already started.

1. What We Offer

Brandable is an agency for personal brands. We offer a free LinkedIn profile score (the “Score”) and one paid plan, the Brandable Membership (the “Membership”). Members can request any of the services on the menu on the Website, such as the Profile Overhaul and Ghostwriting (each a “Service”). Each Service has its own page describing what one request includes. We may add Services to the menu, change them or withdraw them; a request we have already started is finished as described when you sent it.

2. How the Work Is Made

Our work is human-led and AI-assisted. A person leads each request and uses AI tools to assist with research, drafting and production, and a person approves every delivery and every revision before it reaches you. We work only from what you give us (your brief and files) and what you have made public (such as your LinkedIn profile, your posts and your website). We do not add facts, results, clients or opinions that do not come from that material. You are responsible for the accuracy of what you give us and for checking a Deliverable before you publish it.

3. The Membership

3.1 What it includes

While your Membership is active you can send requests for any Service on the menu. Each request is led by a person, assisted by AI, and approved before delivery, and you can ask for changes until you are happy with it. There is one plan, and no limit on how many requests you can line up.

3.2 Price and currency

For new memberships, the Membership costs £299, €299 or $299 a month. The currency is set from where you are when you join, and the price and currency are shown before you pay. Any tax that applies is shown at checkout. If we ever change the price, we email you at least 30 days before your first payment at the new price, and you can cancel before then.

3.3 Billing and renewal

You pay for each month in advance, by card, through Stripe. Your first payment is taken when you join, and that date becomes your billing date. The Membership then renews automatically every month on your billing date (or the last day of the month, in a shorter month) until you cancel. Receipts and invoices are in the Membership page in your account. If a payment fails, we pause work on your requests until it is paid; if it still cannot be taken, your Membership ends.

3.4 Pausing

You can pause your Membership from the Membership page in your account, one pause at a time. A pause starts at the end of the month you have already paid for, so you keep everything up to then, and lasts up to three months. You can call it off before it starts, or resume early at any time once it has started.

While your Membership is paused, nothing is charged and we do not work on your requests: the request in progress stops where it is, and your queue stays in the same order. You can still send new requests, and they join your queue.

At the end of the pause your Membership picks up again automatically. We take a new monthly payment that day, that date becomes your billing date, and we carry on with your requests from where we stopped. We email you a week before. You can also resume early from the Membership page; a new month then starts, and is paid for, on the day you resume. If you cancel during a pause, your Membership does not resume.

4. Requests, Your Queue and Delivery

  • You send requests from your account. For each one you send a brief, with files if you like, or choose to leave it to us where the Service allows it.
  • Your requests wait in a queue and we work on them one at a time, in the order you choose. When you mark a request as completed, we start the next one.
  • We do not promise a delivery date. Each request is worked on as soon as it reaches the front of your queue, and you can see where it stands in your account.
  • Deliverables are delivered in your account, ready to copy or download. We never log in to or post on any of your accounts.
  • You can ask for changes to a delivered request from your account, as often as you need. Each revision is approved by a person before it comes back to you.
  • A request is completed when you mark it as completed in your account; it is never completed for you. Until then it stays at the front of your queue, and we may remind you that it is waiting for you.

5. Cancelling and Refunds

5.1 Cancelling your Membership

You can cancel at any time from the Membership page in your account, or by writing to us. Your Membership then runs to the end of the month you have paid for and is not renewed. We do not refund the part of a month you have already paid for, except where the law requires a refund.

5.2 Your 14-day right to cancel

If you join as a consumer, you have the right to cancel within 14 days of the day you join. By clicking “Start your membership” you expressly ask us to start providing the Membership straight away, within those 14 days. If you then cancel within the 14 days, we refund what you paid, less a proportionate amount for what we have provided up to the moment you tell us you are cancelling. To use this right, cancel from the Membership page in your account or write to us at hello@brandable.be; a clear statement is enough.

5.3 When your Membership ends

Work stops when your Membership ends. The request in progress is paused where it is, and requests that have not started stay in your queue; we do not work on any of them until you join again, and then we carry on from where we stopped. Everything already delivered stays yours and stays in your account.

5.4 If we end your Membership

We may end a Membership if you seriously or repeatedly break these terms. If we end it for any other reason, we tell you in advance and refund the part of the current month you have paid for and will not use.

5.5 Work that is not as described

Nothing in these terms affects your statutory rights. If a Deliverable is not as described, not of satisfactory quality, or not provided with reasonable care and skill, you keep every remedy the law gives you, and we will put it right at no charge.

5.6 The Score

The Score is free. Nothing is paid for it, so nothing is refundable.

5.7 Chargebacks

Raising a chargeback instead of contacting us does not create rights you would not otherwise have; we will provide the payment processor with the record of your Membership, your request for us to start straight away, and what was delivered.

6. Your Account

Your account holds everything to do with your Membership: requests, briefs, files, finished work, invoices and support messages, including work requested for other people. You choose the password and are responsible for keeping it to yourself; anything done from a signed-in session is treated as done by you. Tell us straight away if you think someone else has reached your account.

7. Work for Someone Else

When you request work for another person, you give us their public LinkedIn profile and a brief. By doing so you confirm that you are entitled to share those details with us for this purpose. We use them only to do that work and never contact the person; everything goes to you.

8. Ownership of Deliverables

Once you have paid for the month in which it was delivered, the final written deliverables created for you (for example posts and profile copy) and other deliverables made for you (“Deliverables”) belong to you, to the extent the law allows. We keep ownership of our pre-existing materials, instructions, processes and know-how, and we may reuse general techniques and learnings that do not identify you or disclose your confidential information.

You warrant that any materials you give us (documents, examples, images, brand assets) are yours or properly licensed, and do not infringe anyone’s rights.

9. Third-Party Materials and Licences

Some Deliverables may reference or rely on third-party materials (such as fonts, images or platform features). Unless agreed otherwise in writing, you are responsible for any licences needed for your intended use, and for making sure what you publish complies with the law and the platforms’ policies.

10. Showcasing Work

Unless agreed otherwise in writing, we may show non-confidential Deliverables (or excerpts) as examples of our work. If you need confidentiality, ask us before you send the request and we will agree it in writing.

11. Intellectual Property in the Website

The Website and its content, code, designs, text and marks belong to Brandable or its licensors. You may not copy, republish or exploit them for any commercial purpose without our written permission.

12. Acceptable Use

You agree not to:

  • use the Website for any illegal or unauthorised purpose, or through automated means other than standard search-engine indexing;
  • scrape or collect data from the Website, or interfere with its security or operation;
  • decompile or reverse engineer the Website, or copy its software;
  • upload anything harmful, or anything you do not have the right to share;
  • mislead us, or harass anyone working with Brandable.

We may restrict or end access to the Website for anyone who breaks these terms.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which is part of these terms.

14. No Guaranteed Results

The Website and Services are provided with reasonable care and skill, but we do not promise particular business outcomes (such as engagement, followers, leads or revenue), which depend on things outside our control. We do not guarantee the Website will always be available or error-free.

15. Limitation of Liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits, revenue or data). Where liability cannot be excluded, our total liability for all claims is limited to the fees you paid us in the one month before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

16. Indemnity

You agree to cover us for losses and reasonable costs arising from your breach of these terms or your infringement of anyone else’s rights, including through materials you give us.

17. Electronic Communications

You agree that notices, confirmations and other communications we send electronically satisfy any legal requirement for them to be in writing.

18. Changes

We may change the Website, the Services and these terms. We email members about any change to these terms before it applies, and it applies from your next billing date after that email. You can cancel before then if you do not agree.

19. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without depriving a consumer of the protection of the mandatory laws of the country where they live.

20. General

These terms and the policies on the Website are the whole agreement between us about the Website. If any provision is found unenforceable, the rest remains in force. Not enforcing a right is not a waiver of it. Nothing in these terms creates a partnership, employment or agency relationship.

21. Contact

Questions or complaints: hello@brandable.be